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Legal Terms That Actually Make Sense

Your relationship with dbo007 is built on clear terms — what we collect, how we use it, and what rights you hold over your own account data. Access and eligibility depend on local law and are available where regulations in your region permit.

Account Data RightsWallet Privacy: DANA, OVO, GoPayIndonesia-Region TermsCookie PolicyContact Your Way
dbo007 Legal Terms That Actually Make Sense
REACH US DIRECTLY

How to Contact Us About Legal Matters

If you have a question about your rights under these terms, want to request access to your data, or need to flag a concern about how your account information is handled, our support team is available through the channels below. Response times vary by channel and query type, but legal and data requests are prioritised in our queue.

Live Chat Start a chat from any page in your account dashboard. Our team handles data and policy queries alongside general account support — flag your query as a legal request for faster routing.
Email Support Send your data request or legal query to our support address from your registered email. Include your account ID so we can match the request to your profile without delay.
In-App Help Open the Help section inside your account, select Account and Privacy, then submit a form directly. This path is available on both mobile browser and desktop without needing a separate login.
HOW WE HANDLE DATA

Data Security and Account Protection Practices

We approach your account security and data handling as operational necessities, not optional extras. Here is how each area works in practice across the platform.

Data Storage and Retention

We keep your account data, transaction history, and wallet linkage records for as long as your account remains active and for a period after closure as required by applicable regional rules.

Cookie and Session Control

Session cookies keep you logged in across your DANA, OVO, or GoPay deposit flow. Analytics cookies are limited to page-level performance data. You can manage cookie preferences from your browser settings.

Account Security Steps

Your account is protected by login verification, including OTP confirmation when accessing from a new device. We flag unusual login patterns and can lock your account on request while you verify access.

Requesting Changes to Your Data

To update, correct, or delete personal data, contact support from your registered account. We verify the request against your account identity before making any changes to stored records.

Your Legal and Privacy Questions Answered

These are the questions we see most from people working through their account rights and data settings. Each answer reflects how our policy actually works, not just what the terms document says.

We collect your name, contact details, and the payment method you link — DANA, OVO, or GoPay. We also log device and session data to protect your account from unauthorised access.

Yes. Contact our support team from your registered email or through the in-app Help section. Include your account ID and we will compile your data records and respond within a reasonable timeframe.

Submit a deletion request through the in-app Help form under Account and Privacy, or email support directly. We will remove non-essential data and retain only what is required for transaction record obligations.

We do not share your DANA, OVO, or GoPay transaction data with third parties for marketing. Data is shared only where required to process your payment or comply with applicable regional regulations.

Your account profile is deactivated and most personal data is removed. Transaction records are retained for the period required under applicable rules in eligible Indonesia regions, then deleted.

Use the live chat or email channel listed in our support section. Mark your message as a privacy concern so it is routed to the right team. We treat these reports as priority queries.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.